Customer Testimonials

"Rick Neely dealt with my insurance company for me and then explained all of the paperwork to me. I did not understand many of the terms used. Rick patiently explained deductible, recoverable depreciation, non-recoverable depreciation and a few other things I had never heard of. After we decided to use Neely Roofing to reroof our house, Rick explained the process to me and then delivered each step of the way including leaving our yard cleaner than it was when his crew arrived. Another thing my wife and I appreciated about Rick is that even though we live in a smaller home, Rick could not have been more patient or helpful if we lived in a mansion on the lake."
 

Larry and Beri Hartwell - Burnet, TX​


"When one of my customers tells me that they have a leaky roof or that they need a new roof, I always recommend Rick Neely at Neely Roofing. A few years ago I needed a new roof on my home but I was very busy and just did not have time for paperwork or hassle. I mentioned to Rick that when things slowed down, I needed to talk to him about my roof. After briefly telling him what was going on Rick took care of dealing with my insurance company and re-roofing my house all with no inconvenience to me. I even found out later that when Rick discovered rotten wood on my fascia, he fixed it at no additional cost to me."

Gary Vaughan - Owner of Vaughan’s A/C and Heating


"When I called Rick and told him that my roof was leaking, he came out in the rain and did repairs necessary to stop the leak. The next day Rick came back out and after getting on my roof advised me to call my insurance company and let them know that I had extensive damage. After that, Rick handled everything. He even met the insurance adjuster when the adjuster came to look at my roof. After I received my paperwork Rick explained the paperwork to me and agreed to reroof my house for the amount of money that the insurance company allowed. Thanks to Rick, what could have been a stressful situation was actually not too bad."
 

Lance Moody - Burnet, TX


"Rick Neely and his crew have re-roofed 3 commercial buildings for me in Horseshoe Bay. All three were Standing Seam metal roofs which Rick’s crew formed on the job and each was completed on budget and on time. Over the years, I have called Rick numerous times with requests or questions. He always either answers his phone or returns my call right away. I had a situation recently with a chronic leak in a tile roof. Other “roofers” had used caulk and tar to try and fix it but after each good rain, the leak reappeared. I knew something was different right away when Rick and Rene came to look. After a short assessment, they began removing tiles and before long Rick brought a picture down from the roof to show me. There was a tear in the substrate under my tile. Thank goodness these guys know what they are doing."


Jim J. - Horseshoe Bay, TX



"Rick has done 5 roofs for me, 3 were metal roofs and one was a shingle roof. On each roof, Rick presented a very professional proposal and then patiently worked with me to answer questions and make sure we were on the same page before signing anything. After the contracts were signed Rick gave me a date he would start the job. Rick and his crew arrived early on the scheduled start date. At the end of each day all tools and loose materials were cleaned up and put away. I never felt like I was “just another job” to Rick. He and his crew showed up every day and did a great job."


Cleon Y., Lake Victor, TX


"My name is Joel Frazier and I have owned A Texan Drywall in Burnet for many years. Because reputation is everything, I must be very careful referring my customers to people who own other companies.  I refer all of my customers that need roof work to Rick Neely, owner of Neely Roofing. I trust Rick and his crew to treat the folks I refer to him with respect."


Joel Frazier., Owner of A Texan Drywall


"Over the years Rick Neely has roofed 6 commercial properties for me and most recently reroofed my home in Meadowlakes. Rick has always been fair and very thorough explaining my options and keeping me informed. Rick’s jobs are cleaned up every evening and when the job is over, the area is always cleaner than it was before the job started."

  
Chuck M., Meadowlakes, TX




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